General Terms & Conditions
Booking conditions | Payment Conditions | Cancellation Policy | Additional Services | Peace of Mind
These General Term & Conditions are intended to govern the provision of products and services by Quinta do Bom Despacho (Cadeira ao Norte, Lda), a limited company with offices in Rua do Lajedo nº 62, 9500-213 Ponta Delgada, registered under tax ID number 513285156. In the event that individual services have particular conditions, these shall prevail over these General Terms & Conditions, as will any others that are expressly agreed in writing between Quinta do Bom Despacho (Cadeira ao Norte, Lda) and the customer. By purchasing a product or a service from us, the customer accepts the terms and conditions set forth.
Bookings to stay with us can be made through a number of different channels, and may therefore be subject to different conditions depending on the sales channels used to get to us. The terms and conditions listed below apply to reservations made directly with us, through our website or any other means that require no intermediaries - our social media, our email, our phones, a one-on-one conversation (yes, those still exist!). Bookings made through any other channels are subject to the terms and conditions listed in those channels, to the exclusion of any others.
1.1. Bookings made more than 30 days before the check-in date require a 50% deposit at the time of booking in order to secure the reservation, and the remainder will be due upon arrival.
1.2. Bookings made 30 days or less before the check-in date must be paid in full at the time of booking in order to secure the reservation.
1.3. Bookings may be canceled by Quinta do Bom Despacho (Cadeira ao Norte, Lda) if the customer fails to make the payments under the conditions set above, or if the payments fail to reach us.
1.4. Children under twelve may stay free of charge, provided that they are in the same room as their parents/ the adults responsible for them, and that the number of children up to that age does not exceed 2 per room (and the room / accommodation unit allows it in terms of space).
1.5. Guests should inform Quinta do Bom Despacho (Cadeira ao Norte, Lda ) of the number of children who are included in any reservation, as the acceptance of the booking may depend on the number of cots and/or extra beds available, as well as the space available in the bedroom unit(s). In case more people than those booked show up, their entry may be refused without the right to reimbursement.
1.6. Check-in time is 3:00pm. Check out time is 11:00 am. Exceptions may be permitted, provided they have no effect on other bookings and/or the cleaning work of the house. For Guests arriving in very early flights we offer the option of booking the night before at half price as a check-in date. This way the place will be ready for your check-in soon as you arrive from your red-eye flight. You get immediate rest at a discount and we don´t lose out a complete night´s income: it's a win-win!
1.7. Arrivals after 4:00 pm may be subject to a self check-in system (instructions provided when the booking is confirmed). A reminder will be sent close to the check-in date and detailed instructions will follow.
1.8. Bookings with us can vary in nature: you can come as a tourist in a group renting part of the house or all of the house; you may rent just one room for a few nights; or you may be staying with us longer term in our eco-living community (running every year from October to May). Each of these setups carries a somewhat different set of expectations and the dynamics of the place naturally changes somewhat. It is important that guests are clear on what they should expect to find when they stay with us, and on how we meet with every type of guest that comes to us.
1.8.1. When booking parts of the house, guests can expect to have their own rooms, one of the kitchens and one of the living rooms for their exclusive use, but there will be other guests using the same house, sharing the BBQ area, the pool and the gardens. Staff and the local community will still have access to some areas and facilities, namely the Office (all staff) and Ground Floor Kitchen (all staff), Greenhouse, Community and Compost Toilet (local community members) . Community Wellbeing participants will access the property by a secondary gate at the lower level of the property, and should be at the greenhouse only during practice times (which guests are also welcome to join if they like - information and timetables available on our website and rooms).
1.8.2. When booking individual/en-suite/family rooms, guests are only renting the room. You have access to everything else on the property, but they will be sharing that with all the other residents/Eco-living community members/tourists (i.e.: the pool, the BBQ, the kitchens, the community bars, the gardens, etc..) Staff and Community Wellbeing participants will still have access to some areas and facilities, namely the Office and Ground Floor Kitchen (Staff Only), Greenhouse, Community and Compost Toilet (local community members) . Community Wellbeing participants will access the property by a secondary gate at the lower level of the property, and should be at the greenhouse only during practice times (which guests are also welcome to join if they like - information and timetables available on our website and rooms).
1.8.3. When booking the whole house, guests are renting the entire house, outdoor barbeque and pool areas, not the entire property. Booking the whole house module guarantees that no other guests apart from the group will use The House and facilities. Staff and Community Wellbeing participants will still have access to some areas and facilities, namely the Office and Ground Floor Kitchen (Staff Only), Greenhouse, Community Lounge and Compost Toilet (local community members) . Community Wellbeing participants will access the property through a secondary gate at the lower level of the property, and should be at the greenhouse only during practice times (which guests are also welcome to join if they like - information and timetables available on our website and rooms).
2. Payment Conditions
Prices and payment conditions may vary according to the service provided and booking platform used. In the absence of specific conditions these General Terms & Conditions will apply.
2.1. Our up-to-date Prices are listed on our website and apply to sales made directly through us. Sales made through any other channels are subject to the channels’ own terms and conditions, including prices and payment methods.
2.2. Promotional campaigns may at times be launched, in which cases we may offer prices below our listed prices (with non-refundable tariffs).
2.3. Payment methods for our products and services include debit/credit card (Visa, Mastercard and others), bank transfer, PayPal, Wise, MBWay and cash.
2.4. Value Added Tax (VAT) is included in all final prices, at the legal rate.
3. Cancellation Policy
Cancellation of a confirmed booking with us can be regulated by a number of different platforms, and that can mean different outcomes. Please make sure you have checked the right channel through which to cancel your reservation. IF your booking was directly with us, then here is the general policy that applies:
3.1. Cancellations within 7 days of booking (provided these are more than 30 days before the start of service) will be fully refunded, minus any transaction charges that might be incurred in the process by Quinta do Bom Despacho (Cadeira ao Norte, Lda).
3.2. Cancellations up to 30 days before the start of the service will result in an administrative charge of 25% of the booking payment. The remainder of the booking value will be refunded.
3.3. Cancellations less than 30 days before the start of the service, there will be no refund for deposits or for payments made in full.
3.4. Cancellations on or after the start date of your stay will receive no refunds for unused services.
3.5. Cancellations for promotional tariffs are non-refundable.
3.6. If for any unforeseen circumstances Quinta do Bom Despacho (Cadeira ao Norte, Lda) has to cancel a booking through no fault of the guest, or if the guest does not accept a change to his/hers/their reservation under the provisions set out in point 5 of these conditions, he/she/they will be entitled to a full refund of the amount paid.
4. Additional Services
4.1. We offer lodging on a self-catering basis, provide all necessary equipment for independent cooking and meal preparation, but do not regularly provide cooked meals. Guests have a harvest basket in their lodging unit, which they can use to harvest fresh fruit, veg and aromatic herbs from the gardens, exclusively for their own consumption and free of charge, should they value the experience.
4.2. Breakfast is not included in the price, but we are happy to provide it. Our Breakfast is local, organic, vegetarian and has many seasonal ingredients from the Quinta. Adult Breakfast price is 10 Euros per person/day & Child is 8 Euros per child/day (prices include VAT). Breakfast is served between 8am and 10am.
4.3. We can, upon request, arrange for a Private Chef or Catering services to come to the house and offer a range of cooked meals for guests, to suit different tastes and wallets. Prices and conditions may vary as this is a third-party service - talk to us!
4.4. Laundry is not included but we do have the equipment to meet your needs should you want us to. A professional 15 kg load washing machine will be charged at 10 for simple washing + softener. Add an extra 15 Euros you want us to hang, fold and deliver the clothes to your room.
4.5. If you value regular practice for mind & body, we have a wellbeing programme with a choice of classes that you can join. Get a 5-class pack or no-commitment single drop-in session and join other guests and local community members in being led by one of our great teachers in stretching, mobilizing, meditating, breathing or any other amazing exercise. Check out the details in our Community wellbeing page.
5. Peace of Mind
5.1. We have a community manager and house master (Co-host Tânia) who lives in a self-contained part of the house on the 2nd floor. She is available only when you need her, to ensure the safety and wellbeing of residents. There is also a 24-hour phone number available for your peace of mind.
5.2. In unforeseen circumstances, your accommodation unit may be replaced by another of equal or higher category, by written agreement with you and without any increase in the price already agreed or paid.
5.3. Should any damage be directly caused to the housing unit and/or any furniture, bedding or facilities by the customer or anyone they are responsible for, they will compensate Quinta do Bom Despacho (Cadeira ao Norte, Lda) for its losses and/or any repairs that may be due as a consequence of those losses or of any damages arising from a breach of the obligations set out in these General Terms & Conditions, including without limitation, attorneys' fees and court costs.
5.4. Quinta do Bom Despacho (Cadeira ao Norte, Lda.) reserves the right to change these Terms and Conditions whenever it sees fit.
Booking conditions | Payment Conditions | Cancellation Policy | Additional Services | Peace of Mind
Last Updated on May 2023