General Conditions

These contractual General Conditions are intended to establish the terms and conditions that govern the provision of services by Quinta do Bom Despacho (Cadeira ao Norte, Lda), a limited company with offices in Rua do Lajedo, 62 9500-213 Ponta Delgada, and registered at the Commercial Registry Ponta Delgada, with tax number 513285156.

1. The General Conditions govern the terms under which the products are offered to customers. In the event that individual services have particular conditions, these shall prevail over these General Conditions, as will any others that are expressely agreed in writing between Quinta do Bom Despacho (Cadeira ao Norte, Lda) and the customer. By purchasing a service the customer accepts all the terms and conditions set forth.

2. Payment terms may vary according to the service provided and booking platform used. In the absence of specific conditions general conditions apply, under which the customer must pay 50% of the service price at booking, and the remainder at the start of service.

2.1. If the reservation is made 30 days or less before check-in date, the customer must pay 50% of the service price at booking, and the remainder at the start of service.

2.2. Reservations may be canceled by Quinta do Bom Despacho (Cadeira ao Norte, Lda) if the customer fails to make the payments under the conditions set above.

2.3. On Reservations made using the Airbnb booking platform, all payments will be dealt by this website.

2.4. Promotional prices can occur with non-refundable tarifs, in this case 100% must be paid at booking.

3. Cancellation of a confirmed reservation up to 30 days before the start of the service may result in an administrative charge of 10% of the booking payment. The remainder of the booking value will be refunded.

3.1. If a cancellation occurs less than 30 days before the start of the service, there is no reimbursement. Moreover, once the stay has commenced, the customer is not entitled to refunds for any unused services.

3.2. Any cancellations within 7 days of booking (and provided these are more than 30 days before the start of service) will be refunded, minus any transaction charges that may be incurred in the process by Quinta do Bom Despacho (Cadeira ao Norte, Lda).

 3.3. Promotional tarifs are non-refundable in case guests cancel their booking, no matter the time ahead this cancellation occurs.

4. Value Added Tax is included in the final price of the service.

5. Where there are compelling reasons, the accommodation unit may be replaced by another of equal or greater category, by written agreement with the customer and without any increase on the price already paid.

6. If for any unforeseen circumstances force Quinta do Bom Despacho (Cadeira ao Norte, Lda ) has to cancel a reservation through no fault of the Customer, or if the customer does not accept a change to his reservation under the provisions set out in point 5 of these conditions, he/she will be entitled to a full refund of the amount paid.

7. Children under twelve years of age stay free of charge, provided that they are in the same lodging unit of adults responsible for them, and that the number of children up to that age does not exceed 2 per unit of accommodation. Customers should nevertheless inform Quinta do Bom Despacho (Cadeira ao Norte, Lda ) on the number of children under 2 and/or between 2 and 12 years old who are included in any reservation. The acceptance of the booking may depend on number of cots and /or extra beds available, as well as the space available in the bedroom unit.

7.1. It is the responsibility of the customer to provide information about the number of people (adults and children) who will occupy the accommodation unit. In case more people than those booked show up, their entry may be refused without right to reimbursement.

8. Check-in time is 2:00 pm. Check out time is 11:00 am. Exceptions may be permitted, provided they have no effect on other reserves and/or the cleaning work of the housing unit.

8.1. For Guests arriving in really early flights we offer the option of booking the night before check-in date at half price. This way ensures that the acommodation will be ready for check-in soon as you arrive. 

8.2. Arrivals after 4pm are subjected to self check-in. All the instructions will be provided after the booking is confirmed. A reminder will be sent close to the check-in date and all necessary instruments will be available on site.

9. Meals — Quinta do Bom Despacho (Cadeira ao Norte, Lda) offers lodging on a self-catering basis, provides all necessary equipment for independent cooking and meal preparation, but does not provide cooked meals. Customers have a harvest basket in their lodging unit, which they can use to harvest fresh fruit, veg ans aromatic herbs from the gardens, exclusively for their own consumption and free of charge, if they like the experience.

9.1. Breakfast — Quinta do Bom Despacho (Cadeira ao Norte, Lda) can provide Breakfast, but this meal is not included in the lodging price. The Breakfast type is Vegetarian and we serve it with bread, jams, honey, slices of regional cheese, butter, organic cereals, organic milk, localy produced tea and organic or fair trade coffee. The adult Breakfast price is 10 Euros per person/day and the children Breakfast costs 8 Euros per child/day. All Breakfast prices already include VAT at legal rate. Breakfast is served between 8am and 10am.

10. Laundry - Laundry is not included in the service and as a cost for every 15 kg load of 10 euros for Clothes Washing and 15 Euros plus if you want Clothes Drying and Folding.

11. The customer is obliged to compensate the Quinta do Bom Despacho (Cadeira ao Norte, Lda ) for any damage caused to the housing unit and/or any support or facilities as well as all damages arising from breach of the obligations set out in these general conditions, including without limitation attorneys' fees and court costs.

12. The customer can pay for services via debit/credit card (Visa, Mastercard and others), bank transfer, PayPal, TransferWise and cash.

12.1. Other methods of payment may be available on the different booking platforms where Quinta do Bom Despacho is listed.

13. For Group Bookings some conditions differ from booking single rooms, namely:

13.1. Check-in is always in person, regardless of the arrival time.

13.2. The Cancellation period is until 60 days prior to the check-in date. Cancellations after that period are subjected to a cancellation fee of 50% of the total reservation amount.

14. We have an house governess and community manager (Co-host Tânia) that lives in a separate part of the house on the 2nd floor. She will be available only when you need her. There is also a 24 hour phone number available.

15. Quinta do Bom Despacho (Cadeira ao Norte, Lda ) reserves the right to change these Terms and Conditions at any time.

16. For resolution of all disputes arising out of this contract, including those which are related to their interpretation, performance, breach, invalidity, resolution or reduction, where it has not been possible to reach an amicable solution, the Jurisdiction of the District is stipulated in Ponta Delgada, with express waiver of any other.